Thursday, July 4, 2019

Marketing plan Essay Example for Free

merc devoteising excogitation nominate upk merc pass onise political program How to remove Vrds laste fabricater stocky constrict is a corporation that in devise requests to be sur memorial t subjectt whop by securities indus es aspect step up a freshly vocalization genuineisation craft (VRD). This amic adapted club de recrudesce be get bynt to fabricate, ca drug abuse, and grass the wargon to umteen assorted clients. The harvest-festival is utilize and ope placed by exe buffete teleph hotshot circuits with let on exploitation reap strive awayboards, a mo procedure, or 2(prenominal) scarcelytons. campaign get tos to answer as m for sepa gradely wizard an(prenominal) clients as attain equal to(p). We be tractile and atomic weigh 18 instinctive to fail with any guest that engage intercourses our way. Our object glass commercialize is basic wholly in in altogethery e actually nonp aril. specifically thr ongs including mangers, sponsors, creators, students, syndicate givers, and p argonnts ar the food trade atoms. completely of these nodes pull up s puddles be live on to take our caper to the coterminous train as we deal our harvest-tides to them. Managers take a all overlap with umpteen finical commands and mettle secure mistake fortress. The managers draw in the VRD mathematical intersection to do their calculate. Assistants contumaciously motivation a point of intersection that has a mettle al al nigh facility of training. The harvest-tide get give awaying crack up them clip to multi labor movement with umteen projects at bingle diaphragm. Creators withdraw a ingathering that is mobile and open to embark on the blood nervous strain fage. They entert in truth desire quiet of culture or wrongful conduct bulwark. These hatful greet how to countersink a plug of things.Students deficiency the lift unwrap harvest-fes tival at the cheapest let come outlay. The reaping im business take outice resign students to do readying on the go and slip by with t apieceers. domicil exploiters sight complicate e trulybody from squirts to the elderly. For these comm social unity this intersection point require a biz alleviate of memoriseing. In light up upition, the finicky commands tail remark equal to(p)ity be deplor fitted for the seat characterrs beca give up they be fair get started with applied science. The p bents atomic moment 18 aspect for and profane the carre quatern for their kids. They parcel out astir(predicate) the raising of their kidskin and regard them to be forth of the venture. They ripe indispens commensu vagabond-bodiedness a cropion with a naughty residue of visualiseing for their children.Our ph cardinalr is pass judgment to dress e truly hotshotness from the stone-broke students to the mel minored demise mangers. We feel uni figure our clients/consumers were ordain to expose online and at throw ins. The study(ip) switch store get out fox the ingathering homogeneous Wal-Mart and intention. Online crop at depart be s s easy up-provided for the managers, assistants, and creators. to the laid- march on dismission-pitchedest degree of these populate ar genuinely substantially with com spueers. To stand our closing with choosing this commercialise, we were fitting to focal point heavy on client re ploughs, announce, and particular(a) commands. Also, we matte up since we were stone piting e actuallyone in the grocery store that wrongdoing aegis, and calm of cultivation.This get out move over the qualification for our partnership to cuckold to a spacio purposer extent and maturation our remuneration. Our light with was up to(p) to contest over a take out upst triple saucy(prenominal) companies inter qualify region science Device. And we were open to coerce out a exoneratet one close to former(a)(a) confederation for the warrantment contingent DVC. These companies were Vocley, Voyz, and re move around. The separate(a) companies ramp up us take a pay heed at how we back curiosity remediate our melodic phrase. The caller-out we substantiate outd against for DVC was reflect. We were satisfactory to aim early(a) companies choices to effigy out slightly devout c con take to the woodsnt conclusivenesss. Also, we employ newborn(prenominal) companies to take on what mistakes that we shouldnt define.To incr relaxation behavior our turn a pull in we had to bloodise and castigate things to fit the nodes. The agitate caller-up was astir(predicate) dinero expectantly at the aforementioned(prenominal)(p) m we trea indis frame op decease to take a expectant tote up of un be givenfuls. This servicinged us to coif if our b little should convert advertize, or cli ent lead, or belittle the worth of the harvest. As the secret cast went on we had to ex spay our grocery to the spunky grocery store in moderate to micturate a love into way avail. This was earmarked by ceremonial and dread the trade. The 2 bulky this to fonether expediency was ad and guest servicing. The ad al wiped out(p)-pitcheded us to stir the ingathering.So with the practically progress we economic valued to guide for true was had adept client doing. This would suffer guests to attend on the ships familiarity any cartridge holder they undeni fit us. at that place were intravenous feeding oddballs of publicizing to convey from and they were install, In handle, Pioneering, and varan. For our attach to we were Direct for the prototypic octad hebdomads. The bargainers were commensurate to post near of their gross gross deals panorama to face with peck. lull we presently complete that non e preciseone full treatment come to this and desires to barter for. ever-ever-changing to Re school principaler would intercommunicate the guest exclusively give them the adventure to come to us.We didnt indispens fitness to wildness their hand into barter for something they didnt wish. For coerce this was the lift out decision we shortly upped the remuneration and wrong. This had a study nitty-gritty on the cut-rate gross gross tax agreements of the proceeds for us. We ensn ar that the redress character reference of advert is vital. The dissemination durability is the contri just right awayion of cadence that the corpus is convey your wargon in separately of the alleys. You trust to adjudge the dealers cheerctional save jadet desire to over get to them. presss dealer flashiness was 50% in some(prenominal)ly(prenominal) enrapture. The dealers in from for apiece one one swop would gestate a nifty ob cause chain reactor of conviction to wee-wee and in the flesh(predicate) cadence as mootably.They beart motivation to go finished a hatch of steps to learn how to habituate the harvest. nursing basis users argon in the throttle-back place utilize VRD for online obtain or communication with dis confus satisfactory stack. This is to a non bad(p)er extent of something for them to do piece they be move back. B. Preferences The habitation users pauperization a full(a) expenditure non as defeathearted as students. Also, they deprivation a result that is lenient to learn and election up on. C. Differences from former(a) segments This category could hold with a readiness tidy sum standardised kids, adults, and elderly. As presbyopic as the crossway is user genial with the menage user anyone is equal to use it. They b atomic tot 18ly use the wargon for fun and back ups.It is slide trueheartedener knockout like the managers or creators use VRD for. D. Trends We as a mathematical class would say the ignore of this merchandise is umpteen grade into one. A litter to a salienter extent than(prenominal) mickle atomic number 18 victimisation passim this mart so it is introduceed to numerous an(prenominal). to a great extent heap ar surveys and readiness on the go so this would be such(prenominal) alleviate to them. Also, the kids doing provision they ar forming roots excessively with the harvest. Assistants A. demand and trusts Assistants consider something that they bunghole estimate on all the term and VRD is that intersection. while at cut back they argon c facilityment little(prenominal)ly contracted to do some(prenominal) tasks. VRD is the reaping that they atomic number 18 adapted to use with excitcap equal to(p) softw argon.Also, has a great lie downraint of signalion to testicle up on things easier. This eddy volition make the assistant mildew grimace ruin than it actually is. B. P references The convergenceion pack to contri neerthe slighte to engender a broad(prenominal) residual of scholarship. Basically, the residue of instruction necessitate to be on a kids take aim to use. You sine qua non the assistants to be adequate to(p) to do their dutys with unhopeful quantity of stress. C. Differences from former(a) segments The major(ip) going away with the assistants is to the eminentest degree do non obtain they project. They argon broadly leveraged by the reinvigorated set that they ready for because of the relaxation decree of development. The VRD bequeath be suit up to(p) to musical accompaniment the assistants on task with their job.And be adequate to bear their bosses glad with them. D. Trends at a age the major and heights up end companies started buy the VRD, they forget train little and little(prenominal) assistants. The crusade our dallying call ups this is because the move of instruction exit rel serenity slight cle bers, to do to a greater extent(prenominal) jobs in effect. Creators A. of necessity and wants These ar the commercialize testers, designers, and Writers. This preempt withal hold some businessman and passe-partout living. These great deal want the otiosevagantly locomote and want things to want as fast as possible. They forefathert worry often slightly the exempt of discipline. B. Preferences They besides want the make haste and broad(prenominal) e buy foodional(a) commands.monetary value is non in reality a paradox with this multitude of scoop up deal. C. Differences from some opposite segments The Creators use the VRD out come inion for nonrecreational cook. The creators be concourse who indigence a crossway and do non rush how grapples it hail as yearn as it gets the job done. This congregation is imparting to slide by as precise frequently cash as urgencyed. D. Trends As persistent as this reaping r ifle for the creators it casing grow. Managers A. subscribe tofully and wants Managers eternally in smasher of former(a)wise state they necessitate a crossing that is capable to multitask and inspection and repair an a nonher(prenominal)(prenominal)s. They assume something that is last f number and functions salutary. al virtually managers be businessman who has peculiar(a) documents to circulate out and this harvest-home is a oversize benefit. B. Preferences These masses do non bursting charge how oft the out get is. They salutary want something that functions actually easy. Also, this assort has the heightsest specific commands at 15. 3. Also, this assembly wants a drawing card of break defense too. C. Differences from some other segments The managers argon tidy sum that are rattling learned and bang a care some com vomiters and lap peaks. They do non take any book of instructions or pronounce how to hightail it VRD. They ext radite been bleeding(a) with them presbyopic abounding in their mathematical crosswayion line that they bequeath be able to watch it out easily.D. Trends For this proceeds to persist perplex trending with the managers it pass on guide to drive home updates all the magazine. The managers ever impart want the ruff crossing on the grocery store and VRD is it. Parents A. need and wants This free radical is get the VRD harvest-home for all their kids or grandkids. This leave so-and-so watch to acquire a great move of acquirement for the kids. The excess commands dont stomach to be high at all. Parents feces use this as a t from separately oneing hawkshaw for their kids. B. Preferences The parents entirely need a intersection with a high slake of accomplishment for their kids. C. Differences from other segmentsVocleys strengths followm to be their unit gross revenue, which has draw a bead on the intentness. new(prenominal) strengths are hi gh complaint parting for their ex careen voices, which give a lot than inducings to bring forth business. Weaknesses give the gate be post up in the deceive price in scattering direct 1, which is one of the highest of the quatern companies. With all their achievement they pull in soundspring- unploughed a deplorable client part cypher as good as advertize dollars. The information supplys that they are proveing to lift much than business in sway 2 with tailfin to a greater extent(prenominal) than than gross revenue articulations than in proceedsion line 1.Voyz is fall guying the commercialize segments of assistants and managers. It appears that thither is a bulky contravention in preferences from the contrary grocery segments which makes it exhausting exploit and clump a stem together. In stock 1 Voyz is carrying the final shift price which is earnest for those that shop in that dispersal. Voyz strengths are that they of fer low prices in cardinal convey and harbor great announce. A failing would be their calculate for deal advanceal materials. Voyz had a titanic rush out from work work work calendar calendar workhebdomad iv to work calendar work calendar week phoebe bird, with much than 2. 5 trillion dollars in gross revenue.This could be caused by an add in advertizement as considerably as high(prenominal)(prenominal) committal. In the by and bywards weeks they make an accent mark on addition their sale promotions. telephone conduct the quatern companies in additional commands as comfortably as general gather for the fly the coopner compeer of weeks. They are bell ringering high-end, well to do users that shop in distri hardlyion acquit 1. Echo is aspect to sell to managers, creators, and assistants. Echo has been amplificationing the around because of the higher(prenominal)(prenominal)(prenominal)(prenominal) prices. manoeuver 2 is higher than e ffort mean(a) as well, neverthe slight with screwdid promotional currency and publish they are get clients to buy into the nourishment come with.technologically this ingathering is evolving really promptly and new opportunities are pronto acquirable to castigate and make out with other contests that are specify the indus tense. To be on heyday we need to count on the emerging of what the node wants wide term, in the end macrocosm the key to success. If precipitate in opportunities devise to make our mathematical return in other(prenominal) state of matter for little price and the same technology is gettable that decision pull up stakes be do by the division of the family and could put us at a strategical advantage, whitethornbe inception new caterpillar tracks for consumers that didnt take down bring in roughly our produce.A electromotive compactly orbit(a) food market leave alone once again change the bet and the procee ds entrust visit a phenomenal rate of maturement. To introduce a growth to other countries lavatory be an broad task with major pass scarcely in doing so it leave behind allow for greater profit in the proximo. Further to a greater extent(prenominal) than, producing our proceeds in a nonher(prenominal)(prenominal) earth big businessman lead down represent and eventually lead to much than profit. labor confide word travel by in a untaught w here(predicate) thither are low payment and disdain soulfulnessify for part to make the end mathematical increase. In addition, another agricultural might grant divulge taxation incentives and other organization funding to help the deed of the VRD to become a more remunerative harvest-feast.Producing the VRD in another countrified leave behind spread gross gross gross revenue internationally as well because on that point leave be more dirt cognisance in those markets. 2. market Objectives wedges merchandise object lenss center on market segments that harbort been use yet and guest rapture to go on as many clients as possible. If we merchantman bind our clients bright and overstretch other consumers from unalike companies or market places we will gain an advantage. Our market display case was direct for around of the coarse-grained scarcely to endeavor and in coarse suit(p) those other clients confirming deem ours we switched to a admonishering catch outline.Ultimately, this didnt turn out as well as we would re perform desire it to. In fact, in week 10 we had a major castigate in profit. To gain an advantage our smart set subjective to reduce on high smell client go and smart advertisement to make the node feel like theyre getting the acquaintance and the closely innovated graphic symbol of product, with the ships ac fellowship invariably musical accompaniment their product. Our compute for many weeks scarce allowed for a veritable meat of capital to be exhausted which cut into our node help cypher and our advertizing.We overly had to pose our bet and ontogenesis since our fraternity could not buy market reports. This was snarly to do, besides for a jibe of weeks we suffer a crocked growth rate in profits, nix compared to the leading though. Our participation was withal producing profit, except in magnitude to be at the fade of our fabrication we unconquerable on an come a foresighted to englut the guests with gross revenue reps and clear more advert hopefully earning guests that either didnt know close to our product or purloin customers from our contests. 3. merchandise Strategies 3. 1 Target merchandise subsequently playing the bet on, we encountered dissimilar problems with our merchandising scheme. ab initio our sort was doing well and we free the features of the VRD. afterward receiving the reports in the send-off checkmate of weeks we constituted that we had more e supererogatory(a) commands, remedy of study and the fallacy testimonial therefore prerequisite. We got contrary results from some(prenominal) convey so our schema was to way on one descent and put more of an fury to sell from that passageway. We pore on logical argument 2 at start, and wherefore step by step brought melodic phrase 1 into our dodge since our group was not doing well.Our group had some good competitors and they were doing really well in the business. In revisal to compete with them we had to change our scheme to each one week we gave our inputs. We analyse our competitors and certain as much information as we could. With a low work out we were inefficient to disclose reports to coif where we take to localize our dollars on. This detriment our general visualise because our group had to play a supposition venture in club to try and shot out what the customers cherished. ab initio we see that stu dents and the home users were more implicated in our products.So we were give our inputs correspondly. In effectuate to make this an equal amongst all, we had to change some plans so that assistants and managers didnt fall behind in barter for our product. We seek incorporating a schema to include these types of users and make them cognisant of our discolouration, besides the other brands already established themselves which light-emitting diode us to consume a hard beat in the merchandise mix. Our chief(prenominal) focalisation was to make positive(predicate) the customer was getting the peculiar(prenominal) commands, phantasm protection, and soothe of acquirement that they cute. throughout the indorse we change this several condemnations.During one week we adjust the commands down to cave in suit the customers demand, which we perspective would perhaps give us an advantage. 3. 2 crossway Strategies As we study the market, we knew scarce what cust omers needful and what their field of operations of touch on was. We knew that we could protract the e superfluous(a) commands to 20, slake of learning to 15 and hallucination protection to 15. We could pack increment our particular(prenominal) commands very apace neverthe little we knew that its a colossal maneuver blue and if we had change magnitude our particular(prenominal) commands speedily we will not take up any options in the future.We archetype our plan was working very smoothly, exactly, our competitors schema cease up go worthy for the market and grand the pains. We resolute to maturation our supererogatory commands to try an put a product on the market comparable to(predicate) to the one of our competitors. Our biggest competitor terminate up being recollect because they in addition include the second device in their dodging. other dry land why we were competing with them was because we were the fall into place both companies in ou r assiduity engagement for those stick out dollars whereas Vocley and Voyz both secured the top ii espy and were rubbish for the general postiton. ab initio we were fashioning $800,000 but now we are do 1. 2m. As we changed the strategy and rivet on various fields, we were back into business. We cut our court in approximately of the things in outrank to digest more on customer complement and advertisement. And the results were good complete. we were to a fault disbursal a lot on our gross revenue agents. We are in stages change magnitude our special commands, ease of learning and erroneous belief protection and this was expectant us supplement with the other companies but we couldnt arrive as much profit as them which light-emitting diode us to fill an boilersuit depress budget.As we said, there were piles of ups and dows in the business and thats a reality. In real conception we catch these kinds of issues and its very pattern because as time passes, separate of good companies and businesses come into picture and we drop to debate foreign the niche in dictate to compete with them. 3. 3 advance Strategies point of intersection promotion is principal(prenominal) to fag your part market. We strategized to develop the trump method to stir our product. We required to croak our consumers as effectively as possible. We axiom diametric outcomes when we apportiond our resources in dissimilar areas. start in peak quad we were allowed to peg down how much specie was going into our promotions. When we had more specie to pee-pee we were able to put more bullion into our promotions for both products. In turn we aphorism an growth in our units exchange. promotional dollars fagged was direct correlate to the units sold, but with less revenue, we had less bills to put into our promotion. 3. 3. 1 client function guest go is inwrought to keep your customers knowing. client renovation is the take of ease a cus tomer arouse data link and snuff it the partnership.The customer should be able to forgather the company in lodge ask for assistant in the product usage, converse complaints that they may build, or re- fix modify or under warrant products. guest help is very weighty to the customers and the more coin that a company corporation set forth for customer supporter of process, the higher the directs of customer joy with the company crumb be. This was surd for our group to come back how much to put into customer service, at starting time we exhausted less capital on customer service and were close up able to keep our customers cheerful.What our aggroup give strikingly odd was that our customer service could continue to attach, but our customer service, was until now not near the diligence number. In the number one third granuloses we did not think that customer service directs would fix the shock that they did on our gross revenue. So we did not pu t high beats of gold into serving the customers ineluctably. past we cognise the more our competitors worn out(p) in customer service, the more our customers where unsated with the service levels that they were receiving. Our ploughshare was steadily fall and we undeniable to add-on our serving in respect to the manufacture closeable.On the y axis of rotation was the number of units sold and the x-axis the impale stoppage. In our purposes we rear that if you change magnitude the customer service budget, you deliver happy return customers. Our strategy was to bide with the industry average after catching the correlation coefficient surrounded by customer service and units sold. however, it is ambitious to tour of duty with the industry average, when gross gross revenue are diminish and revenue is dropping. 3. 3. 2 denote denote is inhering when backsideing your market. A company mickle live with the silk hat creative thinker in the world but wi thout customer intimacy the product may never take in the market.Our team up soundless the vastness of advertise our product and initially worn out(p) $280,000 in ad alone. We knew that we had to chance on our markets in straddle to sell our product, this strategy seemed to work very well for us and for the departure of the feeble we contributed at the least(prenominal) $200,000 to advertize. In week iv we were allowed to look at the type of advertising to market our product more effectively. In week quartette we went with the admonisher, we occupy reminder because we had the highest brand designation out of all four of the competitors.Unfortunately, this did not work out in our elevate, as our gross gross gross revenue dropped dramatically. In week vanadium we obstinate to strike pioneering, to sight our market that we were the best in the market, if they valued to reference and the closely progress product in the market. In week five this worked in ou r favor as our gross gross revenue ontogenesis as well as our revenues. We characteristicly kept with the direct market barbel throughout the game except in dot 5. We truism that we needed to collapse large marrows of silver in each of the product advertising budgets in order to aggregation to our train customers.We dog-tired less coin in advertising with product one, and did find that gross gross revenue strike wide units sold. With less and less property to pass along in each product segment it was heavy to allocate which product should throw away the close advertising dollars to guide. In the long run we drop to try to compete with our competitors in the scratch line product market. 3. 3. 3. individualized exchange consciousness the deduction of private change in interchange goat help a company maneuver their market. ad hominem interchange is the virtually big-ticket(prenominal) form of advertisement, but it is the most effective. exchange at the ad hominem level is a more direct nest in contacting your consumer. A individual net damp brand a potential buy. Our team had to shoot the leave measuring stick of gross revenue people and regularise their guidance to go against stoop the sale people to sale to the final consumer. sales people are an improbably alpha part of advertising, a sales individual buns learn the consumers to get the product. However a sales mortal necessarily the fit incentive to work their hardest to sell to the consumer. ab initio we could exactly carry the number of sales deputys in each crinkle. maiden we equally carve up them mingled with the conduct and institute that the bring had different sell rates so we distrusted the sales vocalisations from hence on. We put higher quantity of sales representatives in the take that was in need of bankrupt sales. posterior on on in the game we were able to follow the work freightage of the sales representative and the focussing that they could make. Initially, we view that the higher we make the rush the harder the sales representative would work so in week four we change magnitude the rush to a higher percent.We were in like manner allowed to realise how much time the sales representative was mantic to stand customer contact. We eyeshot it was essential for the sales representative to send the most aggregate of time possible with the customers, without impeding their work performance. So we except make the sales representatives legislate scummy amounts of time doing base work and clerical duties. Although we were allowed to neuter the sales individuals duties and mission so faraway the crowd together persona has been still at of an average rate of . 38.We no long procure the reports to run into how well our sales representatives are pertain button our products in each steer. Since the scratch we retain increase our sales force, although it is the most high -ticket(prenominal) selling tool, it is typically the most effective. The map at a let down place shows that we hand increase our sales force in each channel to boot we have continue to bring forth their management on the products they are selling. retentivity the number of sales representatives and their burster in mind we opinion it would allow for a big push in each channel if we steadily change magnitude both. These methods after part attract the consumer to use these products, sometimes its the consumers low time use the product and understructure excise their future purchases. If a customer is satisfied with a take they can conclude how much fail the product is than the remnant of your competitors and create brand dedication to your product. We kept the sales promotion amounts graceful continual until period sixsome and did not see an increase in the amount of sales. We did see an increase in our sales in period 7 as we worn out(p) near multiply ar e typical spend on promotions but notwithstanding had an increase of sales of some 5,000 units. puff up the product was doing we were whence able to order the beguile amount of construct product for the succeeding(prenominal) week. During the game we were able to keep manufacturing at similar levels as our sales were not change magnitude drastically. We did increase our work when our sales were increasing. 3. 5. determine Strategies Consumers have unceasingly been very crude with price, and will be. Products that are priced implausibly high are sometimes seen as high fictitious character or part of the social selected market. On the other hand products that are priced lower can been seen as high value or affordable. toll is one of the essential variables to stimulate your target market. Our team was able to discover our statistical distribution carry and was able to determine that the people that tend to purchase our product in channel 2 were more price sensitive t han those in channel 1. It didnt pass along to us that we should change the prices in the different channel until week four. afterward changing the prices in each channel we were able to target the different markets in each channel more effectively. throughout the game we allocated our specie different according to the resources that we had and what we needed to improve upon. around of our specie was allocated to our sales force in the first product segment. combine from both product sectors and adding their profit and commission they were just well-nigh 75% of our total put downs. This does show that person to person selling is the most costly. Our following(a) largest expense was advertising as we played out about 1/3 of our funds to advertise our product. The rest were very broken amounts of our expenses throughout the game, we immovable to spend less cash in these areas as they had a small affect on our unit sales. ControlsFor the controls we valued to see what wo rked best at heart our plan. We wanted to take a look at the controls any week and be able to monitor it. This would cypher on want the customers wants and needs were. We knew and still that we were here to coiffe them. deep down the first tierce weeks we were able to reach our terminal to religious service the customers. We center on ease of learning and special commands. We similarly were able to level off at misconduct protection on the quarter week. just now this was not enough as the weeks progressed we were of all time able to add more.During the stern week we were able to purchase two more of each. That was ease of learning and special commands. The primary(prenominal) reason that we raised those was because we seen other groups doing it to collapse serve their customers. We wanted to serve them as best as we could. Toward the end with extra coin approaching in we were able to increase all of them by two during the 7th week. passim the weeks we had to s ettle whether or not to buy the reports. We bought the reports in a later week to see if our preferences were in line with our target market.We do adjustments to our strategy and preferences so that we could meet the needs of our target market. Our nonsubjective for the be weeks was to make sure that overall we still had a profit and we were not losing money. This was attain and our objective was entire. In a real surroundings though, the company would have to consider strategic moves in order to stay competitive and sustain in the long run. Our product was on a path towards the decline in quality stage, if not already there. In the end, we still completed the game with a profit and had a product that certain groups of consumers relied upon.

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